People

DISCovering your client and colleague personality types

It’s not unusual to identify someone as a certain ‘type’ of person. You know that client…


Onboarding: why bringing in a new hire is about much more than induction

You’ve found your perfect hire. And you’ve got a good induction system in place. But what…


Recruitment and succession planning: how to get the right people (and keep them)

Lifespan in an agency is usually two to four years. So you could be facing a very high…


How to avoid the overservicing/underperformance trap

Most agencies do a month-end report, looking at whether they met revenue targets,…


Recruit, restructure or freelance?

New opportunities are a cause for celebration. At first. Then the panic often sets in.…